Terms & Conditions

The Dubsmith service and website are operated by Dubsmith, a video-localization business based in Singapore (“Dubsmith”, “we”, “us”, “our”). “You” means the person or organisation using the service; if you use it on behalf of an organisation, you confirm you have authority to bind that organisation and “you” means that organisation.

Acceptance. By creating an account, clicking to accept, or using the service you agree to these terms, to the Acceptable Use Policy, and to the Privacy Policy, each of which is incorporated into these terms by reference. If you do not agree, do not use the service.

Business customers. If you process personal data belonging to other people through the service — which is the normal case for footage containing identifiable speakers — our Data Processing Addendum also applies and forms part of this agreement.

Dubsmith localizes video and audio: transcription, translation, dubbed voices, removal and replacement of on-screen text, lip-sync, subtitles, and rendered outputs, with a per-language review and approval step before delivery.

Licence to use it. Subject to these terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the service for your own internal business or personal purposes for as long as your account is in good standing. All rights not expressly granted are reserved.

You must be at least 18 years old and able to form a binding contract. The service is not directed to children and we do not knowingly permit accounts held by anyone under 18.

Account security. Keep your credentials confidential. You are responsible for all activity under your account, including that of anyone you allow to use it, and for any resulting charges. Tell us promptly at contact@dubsmith.io if you believe your account has been accessed without authorisation. We are not liable for losses arising from your failure to keep your credentials secure.

Accurate information. Provide accurate registration and billing information and keep it current. We may suspend accounts we reasonably believe carry false information.

Usage is metered in US dollars, billed per second of actual processing per the published rate card — source prep billed once, then each target language you order. Usage is metered only when a processing stage completes: failed work is never billed.

Subscription tiers include a monthly processing allowance, stated in dollars, that expires at the end of each billing cycle; purchased top-up balance remains valid for 12 months. If you use more than your included allowance, processing continues and the additional usage bills at the same published rates on your next invoice. Downgrades take effect at the next billing cycle. Prices may change with notice; changes never apply retroactively.

Taxes. Prices exclude taxes. You are responsible for all sales, use, value-added, goods and services, withholding and similar taxes on your purchases, other than taxes on our net income. Where we are required to collect GST or an equivalent tax, it is added to your invoice.

Payment, non-refundability, and suspension. Payments are processed by our payment provider. Except where a non-excludable law requires otherwise, fees are non-refundable and amounts paid are not credited back on cancellation or downgrade. If an amount is overdue we may suspend processing and access to your account until it is paid. Billing questions must be raised within 60 days of the invoice date; after that the invoice is treated as accepted.

You keep all rights to what you upload (“your content”) and to the localized outputs we generate for you. We claim no ownership of either.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, transcode, analyse, adapt and display your content and the outputs, and to permit our subprocessors to do the same, solely to operate the service and deliver your localizations to you, and to keep the records we need for billing, security and legal compliance. This licence ends when the content is deleted, except for copies retained in routine backups until they cycle out or where we are required to keep them by law.

No model training. We do not use your content or the outputs to train, fine-tune or improve any AI or machine-learning model, and we contractually require our processing vendors not to do so either. See Subprocessors.

You keep your own copies. The service is not a backup or archival service. You are responsible for retaining your own master copies of anything you upload and of the deliverables you receive.

This section is the core of the bargain. Voice cloning and synthetic media carry real legal exposure, and the person who chooses what to upload is the only person able to manage it.

Your warranties. You represent and warrant, each time you upload or process content, that:

• you own your content or hold all licences, consents, releases and permissions needed for us and our subprocessors to process it as described in these terms;
• you have obtained the informed consent of every identifiable person whose voice will be cloned or synthesised, and of every performer whose likeness appears, covering the localized use you intend — including any consent required under applicable digital-replica, personality-rights, right-of-publicity or biometric laws;
• your content and its processing do not and will not infringe or misappropriate any third party’s intellectual property, privacy, publicity or moral rights, and are not defamatory, deceptive, obscene, or otherwise unlawful;
• you have given every required notice and secured every required legal basis under applicable data protection law for the personal data contained in your content; and
• your content contains no malicious code, and no restricted data — meaning government identification numbers, financial account or payment card data, health or medical information, biometric identifiers processed for identification purposes, credentials for third-party accounts, or personal data of children under 16 — unless we have agreed to it in writing in advance.

Disclosure of synthetic media. Laws in a growing number of jurisdictions require AI-generated or AI-manipulated audio and video to be labelled or disclosed, and some restrict it outright in election, news and advertising contexts. You are solely responsible for determining what applies to your published output and for complying with it. We do not advise on this and provide no assurance that any output is lawful to publish where you intend to publish it.

Your use of the service is governed by the Acceptable Use Policy, which prohibits, among other things, non-consensual voice imitation, deceptive synthetic media, unlawful and infringing content, and abuse of our infrastructure. Breaching it is a material breach of these terms. We may remove content, and suspend or terminate accounts, that we reasonably believe violate it — in urgent cases without prior notice.

No obligation to monitor. We have no obligation to screen, review or monitor content, and the fact that content passed through the service is not an endorsement of it or a determination that it is lawful.

Machine localization is reviewed by you before it ships. That review step exists because automated output contains errors — mistranslations, mispronunciations, timing drift, artefacts in inpainted or lip-synced frames — and you decide what is published.

We work hard on reliability but do not guarantee uninterrupted availability, and we provide no service-level commitment unless we have agreed one with you in a separate signed document. We may modify, suspend or discontinue any part of the service, including any feature or supported language, and may perform maintenance that makes it temporarily unavailable.

Failed work. If a processing stage fails you keep the finished stages and are billed only for completed work. That, plus any credit we choose to issue, is your sole remedy for a failed or degraded job.

Beta and preview features. Features labelled beta, preview or experimental are provided for evaluation, may change or be withdrawn at any time, are excluded from any commitment we have made elsewhere, and are used entirely at your own risk.

Third-party services. The service depends on third-party providers and may link to or integrate with third-party services. We do not control them, do not endorse them, and are not responsible for their acts, omissions, availability, or terms. Your use of a third-party service is governed by that party’s own terms and privacy practices.

You will defend, indemnify and hold harmless Dubsmith and its officers, employees, contractors and agents from and against any third-party claim, demand, investigation or proceeding, and all resulting losses, damages, fines, settlements, costs and reasonable legal fees, arising out of or relating to:

• your content, and our processing of it as you instructed;
• your breach of section 6 (rights clearance and consent), the Acceptable Use Policy, or any other provision of these terms;
• your use of, publication of, or reliance on any output;
• your violation of any law or of any third party’s intellectual property, privacy, publicity, personality or data-protection rights; and
• any dispute between you and a person appearing in your content.

We will notify you of any claim we become aware of, and may assume control of its defence at your expense; you will cooperate with that defence and will not settle any claim in a way that imposes obligations on us without our prior written consent.

Time limit on claims (12 months). Except where a non-excludable law provides otherwise, any claim arising out of or relating to these terms or the service must be brought within 12 months after the claim first arose, and is permanently barred after that.

You may stop using the service and close your account at any time by contacting us. We may suspend or terminate your access, with notice where practicable and immediately where not, if you materially breach these terms or the Acceptable Use Policy, if your account is overdue, if required by law, or if your use poses a security, legal or operational risk to us or to others.

What survives. Sections 5 (licence), 6 (rights clearance), 8 (disclaimers), 10 (indemnity), 11 (liability and time limit), 13 (governing law) and 14 (general), and any accrued payment obligations, survive termination. After termination we may delete your content in accordance with the Privacy Policy and the Data Processing Addendum; export anything you need first.

Governing law. These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the laws of Singapore, without regard to its conflict-of-law rules.

Talk to us first. Before starting proceedings, please contact us at contact@dubsmith.io with a description of the dispute and the outcome you want. Most issues are resolved this way. If we have not resolved it within 60 days, either of us may proceed.

Courts. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these terms, and you submit to their jurisdiction. Two exceptions: either of us may seek injunctive or other urgent equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information, and either of us may bring an individual claim in a small claims tribunal that has jurisdiction over it. If you are a consumer resident in a country whose law gives you the right to bring proceedings in your local courts, this clause does not remove that right.

No class proceedings. To the extent permitted by law, disputes will be resolved on an individual basis and you will not bring a claim as a plaintiff or class member in any class, collective or representative proceeding.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose without attribution or compensation. Do not send us feedback you regard as confidential.

Our intellectual property. The service, the platform, our software, models, documentation, and all intellectual property rights in them belong to us and our licensors. You may not copy, modify, reverse-engineer, decompile, resell, rent, or create derivative works from the service, use it to build a competing product, or remove any proprietary notices, except to the extent that restriction is unenforceable under applicable law.

Export controls and sanctions. You may not use the service, or export or re-export anything obtained from it, in violation of applicable export-control or sanctions laws, and you confirm you are not located in, or acting on behalf of a person in, a sanctioned territory or on a restricted-party list.

Force majeure. Neither of us is liable for any delay or failure to perform (other than payment obligations) caused by events beyond reasonable control, including outages of upstream providers, network or power failures, natural events, epidemics, industrial action, war, or government action.

Third-party rights. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore, or any equivalent law, to enforce any of them.

Assignment. You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Electronic communications and notices. You consent to receive communications from us electronically, and agree that emails and notices posted in the service satisfy any legal requirement that a communication be in writing. Notices to us go to contact@dubsmith.io; notices to you go to the email address on your account, which you must keep current.

Severability, waiver, entire agreement. If any provision is held unenforceable it will be modified to the minimum extent necessary and the rest of these terms remain in effect. Our failure to enforce a provision is not a waiver of it. “Including” means “including without limitation”. These terms, together with the Acceptable Use Policy, Privacy Policy and — where it applies — the Data Processing Addendum, are the entire agreement between us about the service and supersede any prior discussions, unless we have signed a separate written agreement with you, in which case that agreement controls where it conflicts.

We may update these terms. Material changes will be noted here with a new date and, where the change significantly affects your rights, notified to the email address on your account before they take effect. Continued use after a change means you accept it; if you do not, stop using the service and close your account.

Questions about these terms: contact@dubsmith.io.